Privacy Policy

Last Updated: October 10, 2026

Shimmer & Scrub LLC respects your privacy and is committed to handling personal information responsibly.

SHIMMERANDSCRUB is operated by Shimmer & Scrub LLC. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit shimmerandscrub.com, purchase household cleaning tools from us, contact our customer service team, or otherwise interact with our website and services (collectively, the “Services”).

Please read this Privacy Policy carefully to understand our information practices.

Personal Information We Collect or Process

“Personal information” means information that identifies you or can reasonably be associated with you.

Depending on how you interact with our website, we may collect or process the following categories of information.

Contact Information

This may include:

• Name
• Email address
• Phone number
• Billing address
• Shipping address

Order and Transaction Information

When you make or attempt to make a purchase, we may process information such as:

• Products purchased
• Products added to your cart
• Order number
• Order value
• Shipping information
• Payment status
• Returns and refunds
• Order cancellations
• Previous transaction information

Payment Information

When you make a purchase, payment-related information necessary to complete the transaction may be processed by us and/or the payment service provider available during checkout.

Payment service providers, including PayPal where available, may process payment credentials and transaction information according to their own privacy policies and security procedures.

We recommend reviewing the privacy terms of the applicable payment provider before completing a transaction.

Communications With Us

When you contact us, we may collect information you provide, including:

• Your name
• Email address
• Phone number
• Order number
• Customer service requests
• Return or refund requests
• Photographs relating to damaged or incorrect products
• Other information you voluntarily provide

Device and Technical Information

When you access shimmerandscrub.com, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Website interaction information
• Referring pages
• Pages visited
• Date and time of access
• General website usage information

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, maintain shopping carts, remember user preferences, understand website performance, and provide features necessary for the online shopping experience.

You may be able to manage cookies through your browser settings or any available cookie preference controls on our website.

Disabling certain cookies may affect the operation of some website features.

Sources of Personal Information

We may collect personal information from several sources.

Directly From You

We collect information you provide when you:

• Place an order
• Complete checkout
• Contact customer service
• Request a return or refund
• Subscribe to communications, where available
• Submit information through our website

Automatically Through Our Website

Certain information may be collected automatically when you browse or interact with shimmerandscrub.com through cookies, server logs, and similar technologies.

From Service Providers

We may receive information from service providers that assist us with activities such as:

• Payment processing
• Order fulfillment
• Shipping and delivery
• Website operation
• Technical support
• Fraud prevention
• Analytics
• Customer service

From Other Third Parties

Where appropriate and permitted by applicable law, we may receive information from other third parties that help us operate, secure, or improve our business.

How We Use Your Personal Information

We may use personal information for legitimate business purposes related to operating shimmerandscrub.com and providing our Services.

Processing and Fulfilling Orders

We may use your information to:

• Process orders
• Confirm payments
• Prepare household cleaning tools for shipment
• Arrange delivery
• Provide tracking information
• Communicate about orders
• Process returns and refunds
• Handle cancellations
• Resolve order-related problems

Providing Customer Service

We may use personal information to:

• Respond to questions
• Assist with orders
• Review damaged or incorrect product reports
• Handle return requests
• Process refund inquiries
• Resolve customer service issues

Operating and Improving Our Website

We may use information to:

• Maintain website functionality
• Understand how customers interact with our website
• Troubleshoot technical problems
• Improve website navigation and usability
• Improve product presentation and customer experience

Security and Fraud Prevention

We may process information when reasonably necessary to:

• Detect suspected fraudulent transactions
• Protect our website
• Protect customer accounts and orders
• Investigate suspicious activity
• Prevent unauthorized access
• Protect our legal rights and the rights of others

Communications

We may use your contact information to send transactional communications relating to:

• Order confirmations
• Shipping updates
• Tracking information
• Return or refund updates
• Customer service responses

Where permitted by law and where the appropriate consent has been obtained when required, we may also send marketing or promotional communications.

You may unsubscribe from promotional emails using the unsubscribe option provided in those communications.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages.

Legal and Compliance Purposes

We may use information when reasonably necessary to:

• Comply with applicable legal obligations
• Respond to valid legal requests
• Maintain appropriate business records
• Enforce our policies and Terms of Service
• Establish, exercise, or defend legal claims

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

Service Providers

Information may be provided to companies that perform services on our behalf, including providers involved in:

• Payment processing
• Website infrastructure
• Technical services
• Order fulfillment
• Shipping and logistics
• Customer service
• Data storage
• Security and fraud prevention
• Website analytics

These providers may process information subject to their contractual and legal obligations.

Shipping and Fulfillment Providers

We may provide information such as your:

• Name
• Shipping address
• Phone number
• Order information

to shipping carriers, fulfillment providers, or logistics partners when necessary to deliver your order.

Payment Providers

Payment and transaction information may be shared with or processed by payment providers as necessary to authorize and complete transactions, prevent fraud, issue refunds, or resolve payment disputes.

When You Direct Us to Share Information

We may disclose information when you specifically request, authorize, or consent to the disclosure.

Legal Requirements and Protection of Rights

We may disclose information where reasonably necessary to:

• Comply with applicable laws
• Respond to lawful government or regulatory requests
• Respond to court orders or other valid legal processes
• Investigate fraud or unlawful activity
• Protect our rights, customers, employees, or business
• Enforce our Terms of Service or other policies

Business Transactions

If our business undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Advertising and Analytics

We may use analytics or advertising technologies, where implemented, to understand website performance and customer interactions.

Depending on the technologies used and applicable law, certain information may be collected or shared for analytics or advertising purposes.

Where applicable law gives you rights regarding targeted advertising, the sale of personal information, or the sharing of information for cross-context behavioral advertising, you may exercise those rights using available website controls or by contacting us.

The specific rights available depend on your place of residence and applicable law.

Third-Party Websites and Links

Our website may include links to websites or services operated by third parties.

If you follow a third-party link, that website’s privacy practices are governed by its own privacy policy rather than this Privacy Policy.

We do not control independent third-party websites and are not responsible for their privacy, security, content, or data-handling practices.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Children’s Privacy

Our website and household cleaning products are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection would be prohibited under applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, please contact us at [email protected].

We will review the request and take appropriate action where required.

Security of Your Information

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, electronic communication, storage system, or transmission method can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted through the internet.

Please avoid sending unnecessary sensitive or confidential information through unsecured communication channels.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

The retention period may depend on whether the information is needed to:

• Fulfill an order
• Provide customer service
• Process returns or refunds
• Maintain transaction records
• Prevent fraud
• Resolve disputes
• Enforce our agreements
• Meet legal, accounting, or regulatory obligations

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

Your Privacy Rights and Choices

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances.

Right to Access

You may have the right to request information about the personal information we maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information, subject to legal and operational exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

Where applicable, you may have the right to request a copy of certain personal information in a portable format.

Right to Opt Out

Depending on applicable law and our use of relevant technologies, you may have rights to opt out of certain uses of personal information for targeted advertising or other legally defined forms of data sharing.

Communication Preferences

If you receive promotional emails from us, you may unsubscribe using the unsubscribe link contained in the message.

You may still receive non-promotional communications relating to:

• Existing orders
• Shipping
• Returns
• Refunds
• Customer service
• Other necessary transactional matters

How to Exercise Your Privacy Rights

To submit a privacy request, contact us at:

[email protected]

Please identify the privacy request you are making and provide sufficient information for us to locate the relevant records.

We may need to verify your identity before completing certain requests where permitted or required by applicable law.

Where applicable, an authorized agent may submit a request on your behalf. We may require appropriate evidence of the agent’s authority.

We will not unlawfully discriminate against you for exercising privacy rights available under applicable law.

Complaints

If you have questions or concerns about how we handle your personal information, please contact us using the details below.

We will review privacy-related complaints and respond as appropriate.

Depending on your place of residence, you may also have the right to contact or lodge a complaint with an applicable privacy or data protection authority.

U.S. Shipping

Shimmer & Scrub LLC operates SHIMMERANDSCRUB, an ecommerce website offering household dusting tools and cleaning accessories to customers in the United States.

Where orders are shipped within the United States, personal information collected during ordering and delivery may be used to process payments, fulfill orders, arrange shipping, communicate with customers, and provide customer service.

We handle personal information in accordance with applicable privacy and data protection requirements.

For delivery destinations, shipping charges, and estimated delivery times, please refer to our Shipping Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business practices
• Our website
• Our services
• Privacy and security practices
• Legal or regulatory requirements

When we update this Privacy Policy, we will publish the revised version on shimmerandscrub.com and update the Last Updated date.

Where required by applicable law, we may provide additional notice regarding material changes.

Contact Us

SHIMMERANDSCRUB

Business Name: Shimmer & Scrub LLC

Email: [email protected]

Phone: +1 (323) 991-9711

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM EST

Address: 2108 N St, Suite N, Sacramento, CA 95816, United States

Website: https://shimmerandscrub.com